Frequently Asked Questions
How do I get started with Refer a Friend?
It’s simple! Go to the referral landing page module. Enter your email address, then your friend’s email address, and send the offer.
What do my friends need to do so I can get my reward credit?
Your friend must use the referral link found in the email that they receive and/or the referral code in the popup banner for your friend to get their credit. Your friend has to shop on murad.com and spend $50 on their first purchase within 30 days of receiving their code.
How do my friends receive their offer?
Once you send the offer, your friend(s) will receive an email with the offer code via the link in the email.
When should I expect to receive my reward credit?
When your referral friend shops through your referral link, uses the referral code and spends $50 on their first purchase, your $15 of $50 purchase reward will be sent to you via email to enjoy.
How can I see how many friends I’ve referred and how many referrals rewards I’ve earned?
On the referral tab on the Refer a Friend module, in your account, or under your rewards activity on murad.com
I received an offer with a code. How do I redeem my offer?
To specifically redeem your refer a friend offer, shop and enter your unique coupon code (provided in your email) at checkout.
I have not received my reward. Who do I contact?
If you have not received your reward credit, that is because your referral friend has not placed an order using the coupon code, or they are not eligible because they are a current customer. You may log onto your account to check status, or contact Customer Service at email@example.com or 1-888-996-8723 for further details.
I can’t remember my code. How can I find the code again?
You can access your code via your referral email.
Does my coupon code expire?
Yes, your reward expires 30 days after you’ve received your email.
Are there any coupon redemption limitations?
Yes, exclusions apply. Coupon is available to be redeemed for regular priced products and for a purchase threshold of $50. Coupon cannot be stacked with other promotional codes. Referral must be a new customer for reward credit to be activated.