Refund policy

All Murad products have a 60-day money-back guarantee when purchased directly from Murad. This means you are eligible for a full refund of the purchase price if returned within 60 days of ship date. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items.

If you purchased the products from a salon, spa or other website, please first contact that store directly to inquire about their return policy.

If for any reason you are not completely satisfied with our products, please call our Customer Care Team at 1.310.765.1520 or use the Live Chat from M-F 6:00 AM - 6:00 PM PST .

  1. A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.

  2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (click here to Download Form) and on the outside of your return package. Please include your packing slip inside your return package. We also recommend that you keep a copy for your records. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items.

  3. Send the package to the following address (please include your return address in the top left corner):

Murad.com c/o
DHL Supply Chain
16550 Heacock St.
Moreno Valley, CA 92551

The original shipping and handling charges, if any, will not be refunded.

Please be sure to provide us with your return tracking number and carrier by going to https://murad.returnscenter.com/

Be sure to refer to the email you are sent with the Return Merchandise Authorization number and return instructions for complete details.

Please allow 5-10 business days to process your refund once your return tracking shows as “Delivered” and your return is received at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.

The original shipping and handling charges, if any, will not be refunded.