What is Diversion?
Products sold by unauthorized retailers or sites are referred to as ‘diverted’ because they are products diverted from authorized retailers.
Genuine Murad products are available at authorized national and online retailers, as well as authorized professional spa locations. Please refer to the complete list of Authorized Retailers below.
What are the Risks of Purchasing Diverted Products?
Diverted products can be counterfeit, old or expired, diluted or filled with unknown substances. The bottom line is they may not be safe to use. If you buy products with our name on them from unauthorized retailers, we cannot guarantee that they will perform as advertised and tested. Contaminated or counterfeit products could also cause adverse reactions such as irritation or infection.
When you place an order for products through Murad.com or any of the Authorized Retailers below, your products are guaranteed. If you purchased your products directly from a salon, spa, or medical professional’s office, please contact them directly to inquire about their return policy. To ensure your Murad products are authentic and eligible for the guarantee, please purchase from Murad.com or the list of Authorized Retailers listed below.
What is Murad Doing to Fight Diversion?
Murad employs a task force that monitors known channels of distribution and pursues legal action against diverters. We regularly monitor suspected diverters and use advanced tracking systems to trace diverted products back to their original source.
You can help Murad by reporting unauthorized retailers to firstname.lastname@example.org.
Murad is not able to identify all persons and companies who falsely claim to be authorized Murad dealers. To ensure your Murad products are authentic and eligible for the guarantee, please purchase from Authorized Retailers listed below.
Amazon.com: Murad, LLC is the only authorized seller on Amazon (“Sold by Murad, LLC and Fulfilled by Amazon” or "Ships from and sold by Murad, LLC."). We cannot guarantee the authenticity of products sold by any other sellers, including Amazon.com ("Ships from and sold by Amazon.com"). These sellers may be advertising diverted, counterfeit or expired product. Buying from any other seller will EXCLUDE your purchase from the Murad Guarantee.
Questions? Please contact us and we'll be happy to help.