At Murad, we are committed to helping you achieve the beautiful skin you deserve. Whatever you choose to do, Murad stands behind its products with a 60-day money-back guarantee (from ship date) on all products purchased directly from Murad. This means if for any reason you are not completely satisfied, you can return the products back to Murad for a full refund of the purchase price, even if the bottles are empty (less shipping and handling).
How do I return my purchase?
If for any reason you are not completely satisfied with our products, please call our Customer Care Team at 1.800.33.MURAD (1.800.336.8723).
- 1. A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required in order to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
- 2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (Download Form) and on the outside of your return package. Please include this packing slip inside your return package. We also recommend that you keep a copy for your records. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items.
- 3. Send the package to the following address (Please include your return address in the top left corner):
Murad DRTV Returns
Attn: Return Dept.
1340 W. Storm
Torrance, CA 90501
- 4. Please allow 14 business days for Murad to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.
Returning products not purchased at Murad
Items not purchased directly from Murad.com, AcneComplex.net, Resurgence.com, TryMurad.com or via catalog or phone are not usually eligible to be returned to us for a refund or exchange in the first instance. We apologize for any inconvenience however normally you would need to return the items to the location that you purchased them from.
If you purchased Murad products at a store/spa/salon, please first contact that store directly to inquire about their return policy. If you have any difficulties, please contact us at email@example.com or 1.800.242.1103.
Do you offer exchanges?
Although we are not able to process exchanges, we will gladly accept your returned purchase and process a refund provided it is returend within 60 days from the shipment date. Please follow the return instructions, and if you have any questions please contact the Customer Care Team at 1.800.336.8723.