Frequently Asked Questions - Loyalty Program
- How do I start earning Murad Beauty Rewards (MBR) points?
In order to start earning points as part of our loyalty program you need to create a Murad.com account., If you already have an account then you can simply login. In both instances, you will be granted an enrollment bonus and you are now on your way to earning points and rewards.
- How can I earn points for Murad purchases that I make outside of Murad.com?
If you purchase Murad products from any of our direct brand channels including www.murad.com, www.resurgence.com, www.livespotless.com or through our infomercial or customer care phone teams, then you will receive points for your order. In order to view your points however, you will need to create an account on www.murad.com using a valid email address (see “How do I track my loyalty points?” below). If, for some reason, you do not receive points, please contact us.
- What are all the ways I can earn points?
Listed below are the many ways in which you can earn points. They can also be viewed within the “My Rewards” dashboard.
- How do I track my loyalty points?
You can track your loyalty points at any time by logging into your account and navigating to “My Rewards” in the left navigation bar. This will also allow you to redeem points, see account activity and check point earning rules.
- How do I redeem my points?
You can redeem points by logging into your account, selecting the “My Rewards” left navigation link and then clicking the “Manage Rewards” tab. You will see a “Claim Reward” button below each reward that you have sufficient points to redeem. Once a reward is redeemed, a redemption code will be generated. That code can be used on your next purchase to apply the product or eGift card during the checkout process. Please note, use of an eGift card requires that the order subtotal exceed the amount of the eGift card by at least $10 and that the order qualifies as a ‘standard’ order (exceeds $18 – see terms and conditions).
- How are points calculated?
You will receive 2 points for every $1 spent on the purchase of a product. Continuity, subscription, and auto-delivery products and orders will receive 4 points for every $1 spent. Taxes, shipping costs, discounts and promotional gifts do not earn points. Points are only accrued for money spent on the products.
- Is a purchase required to collect my reward item?
Yes, you can only redeem your reward item during your next purchase. Additionally, the order must qualify as a standard order meeting the minimum purchase amount of $18 as specified by our terms and conditions.
- Do points expire?
All points which you have accrued will expire if your account reaches 12 months of no purchase activity. To avoid losing valuable points, simply ensure that you make a purchase (however small) every 12 months.
- What is the minimum number of points needed to redeem rewards?
The minimum number of points currently needed to redeem a reward is 250. Our reward tiers are subject to change however so check back frequently to see the rewards on offer and the point levels required.
- What happens if I return a purchase for which I received points credit? Will the points be deducted from my account?
Yes. Please allow 3-4 weeks for processing after which you should see the points deduction in your Rewards dashboard under the Activity tab.
- What happens if I return a product which was redeemed using points? Can the points be deducted from to my account?
As a general rule, reward redemptions are non-returnable and non-refundable. In certain instances, if the product is unopened, then you may be permitted to return the product and have the points credited back to your MBR account. Please contact Customer Care for more information.
- What do I need to do to receive points when I complete the social actions?
There are two ways to earn points through social actions. The first is connecting with us on one of the preferred social media platforms. These can be accessed using the icons in the footer of our site. Once the connection (‘follow’ or ‘like’) has been completed and verified, you will see the points credited to your account under the Activity tab in the Rewards dashboard. The second method is sharing a product via the share icons located below the product description. Follow the prompts to complete the action. For this type of share you will only receive points credit when one of your connections (friends, followers, etc.) clicks on the share taking them to the Murad.com site. You will receive points credit for each connection that clicks through (up to the allowable limit).
In both cases, the email address associated with your Murad account must be indicated when prompted.
- I shared a product, but still have not received my Points?
This is most likely because none of your connections have clicked the link that you shared. Points credit is only granted if they take this action. The other possible reason is that you have already reached the allowable limit for that action in a given time period. Please refer to the Earn Points tab for points limits associated with each action. If you still feel that you have not received proper credit, please contact us.
- I was not able to enter my personal information into the entry form after sharing via Twitter or Pinterest.
- I Followed Murad on Facebook/Twitter/Instagram/Pinterest/Google+ but did not receive my points?
Following us directly from a social network will not trigger a points award. You must follow us via the connect icons on Murad.com (located in the page footer). If you did not receive credit then we recommend unfollowing us from the social network and refollowing us via the links on Murad.com. After you have followed us you will be asked to input the email address that is associated with your Murad account. Once this email is registered you should receive the points award in your account.
- I redeemed a virtual skincare consultation. Why haven’t I heard back from anyone?
Please allow 72 hours for a member of our team to respond following the redemption of a skincare consultation. If it has been more than 72 hours, then please contact us.