Testimonials Acne Anti-Aging Environmental Aging Hormonal Aging Normal/Combination Sun Protection Customer Service

Product Reviews
Check our product detail pages to find individual product reviews submitted by Murad customers.

Customer Service Testimonials

Our Customer Care team receives hundreds of letters and emails each week from satisfied customers excited to share their Murad experience. Read the un-edited testimonials we have received from customers just like you on their path to clear, healthy, beautiful skin

samples

Carrie McParland.

Thanks for your quick response- I have to admit that I am very pleasantly surprised! Most high-end skin care lines refuse to let consumers 'try before they buy' products that cost $50 or more. I look forward to the Murad samples and will let you know what I think of them. Thanks!Carrie McParland.. na, AL

Thank you.

Geralynelam4@aol.com

Michelle, Thank you so much for all of your help. I have been a customer for about 6 months and I am in love with Murad. The products are amazing and have given me the most consistent break out free complexion...ever. I want to also praise the customer service. I am one of those people who call frequently and everyone I've spoken to has just been so helpful and nice to me! I am 100% satisfied with everything from product to customer service! Thank you! Geralyn E.Geralynelam4@aol.com. na, CA

RE:THE CHANGE

ANGELA DALE

I WILL BE THRITY SEVEN THIS YEAR, AND MY SKIN DUE TO MY OWN NEGLECT WAS TIRED/DULL LOOKING. SINCE USING MURAD FOR LESS THEN A MONTH IT HAS TAKEN ON A GLOW THAT IT HAS NEVER HAD EVEN AT A YOUNGER AGE. I TELL ALL OF MY FRIENDS ABOUT THIS PRODUCT. I EVEN GET ASK HOW OLD I AM, AND PEOPLE STILL DON'T BELIEVE ME. THANK YOU SO MUCH FOR THESE GREAT PRODUCTS... ANGELA DALEANGELA DALE. Fairbanks, AK

YOUNGER AND HEALTHIER LOOK

Jennifer O.

Just wanted to tell you I have been using your skin care products for about 2 months now -- I use the products for Normal/Combination Skin for 3 weeks of the month, and then switch to the Acne Kit with the Anti-Aging Acne Treatment. Each day, I also use your Oil-Free SPF 30 sunscreen. I also take the Pure Skin supplement and the Pomphenol Sunguard supplement. I just wanted to say that after two months of using these products, my skin is fabulous. I have never used products that have worked this well. Co-workers and friends have commented on how wonderful my skin looks, and it feels soft and smooth to me too -- not only on my face, but the rest of the skin on my body seems healthier too. In addition, my skin looks so good and fresh, I have been "carded" several times at restaurants when I've ordered a glass of wine!! Also, recently, someone guessed my age. They guessed "somewhere between 23 and 25" -- I am 32. Nice to keep looking so young!!Jennifer O.. Auburn, IN

Shelleen Pineda - customer Care Representative

Emily Cantelme

Thank you Shelleen Pineda for being very helpful in aswering all my questions regarding the Hormonal Aging and Body/Cellulite products. I also vote you as the Employee of the Month for your excellent Customer Service. Your voice represents a great smile over the phone and with your great disposition, customers will certainly buy or try every product you offer. Keep up the good work! Also, I highly recommend the Resurgence products to all women over 40. The product has given me great results. I love it.Emily Cantelme. Phonenix, AZ

Murad Hair Care

Anne Lane

I'm trying to get a hold of the Doctor and talk to him about the hair product Murad hair serum, shampoo, condition. Wanted to let him know I have used this product for a year. I was diagnosed with Cancer...I lost all my hair, I continued to use even without hair. After the radiation & Chemo, they told me my hair would probably not grow in again, because of the radiation to my hair and that I have lost it twice. I was very upset, however I still used the product 3 month later I have about half inch of hair....I wanted to let him know of this and thank him for this product. Anne LaneAnne Lane. Lakewood, WA

Customer Care

Tom Szotek

As I woke up each morning, I was frightened to look in the mirror. The product that was supposed to be giving me amazing skin was instead turning it into a nightmare. I knew that I was supposed to have some "purging," however this was ridiculous. Prior to my use of the Murad product, I hadn't had an acne problem, but I wanted to see if it would make my skin look even better. Well, in two weeks of using the treatment, I was horrified at the sight of my skin each passing day. Than I decided to call the Murad specialists, and was fortunate enough to talk to a women named Cynthia. She than informed me that my skin was probably in "shock," and she suggested I follow a new routine. Well, all I have to say is she hit the nail right on the head! In one day I could see a huge difference, and it just keeps getting better. In fact, my skin is starting to look better than it has ever looked, and I owe it all to a very skilled Murad specialist. Thanks a lot Cynthia! Tom SzotekTom Szotek. Na, WY

Customer Care

Kristen Brown

I just wanted to let someone know what a great company you all are. A few weeks ago I retured the Acne Perfecting Lotion because it wasn't working out for my skin. I wanted to use the credit towards the Perfecting Serum (and I would pay the difference). I was shocked to find a complimentary Perfecting Serum sitting at my door! Thank you very much. It is so refreshing to find a company that stands behind their products and values their customers these days. I have enjoyed using Murad products for years and I will continue to do so! Thank you again for your help! Kristen BrownKristen Brown. NA, AL

Customer Care

Lauren Anderson

I had EXCELLENT service today via your online help desk regarding exchanging a shipment. I was assisted by Susan (x34XX) who answered my question about the return address as well as if a note was placed on my account to have the exchange product shipped. I would gladly use this service again.Lauren Anderson. na, NV

Wow!

Ruth Williams

I am speechless! I knew that I had one product coming, the Night Reform Treatment, but I did not expect wonderful surprises as well! The travel bag filled with goodies was such an uplift today! I have used your products for a long time and love them! The company stands by any oversight - and goes beyond that! I am so impressed! Thank you so much! Ruth WilliamsRuth Williams. na, MA

THANK YOU SOOOOOOOOOO MUCH!!!!!

Rae Plitt

Oh My God!!!! THANK YOU SOOOOOOOOOO MUCH!!!!! You are awesome! Good Stuff!!!!! See, i knew this was a good company....employing wonderful people like you! It is so terrible that skin could rule your ( my) day ....UGH!!!!! Thank you so much again!!!!! Very Sincerely Rae PlittRae Plitt. Berlin, MD

Live Chat

Michelle Wall

I found that the live chat was able to answer questions a lot more timely than through the e-mails. I was able to do the chats while I was doing other things. It was probably not as easy as calling but I figured that I would just continue my order while I was on-line. I was also able to look at the other products while I was waiting for response and even do other work. I also did not feel pressured into other sales or offers and by being on line I could check and verify things if I wanted to. I appreciate her kindly updating the shipment to priority for this first use and letting me know the changes that could be made to my order in the future if I needed it. I hope this works. I am getting very disgusted with my face and I think it is starting to affect how I feel about myself. I will be going through a lot of changes in my life in the next couple of years and feeling good about myself and having more self-confidence will be so helpful. Michelle WallMichelle Wall. na, IN

Customer Care

Kristen Brown

Hi, I just wanted to let someone know what a great company you all are. A few weeks ago I returned the Acne Perfecting Lotion because it wasn't working out for my skin. I wanted to use the credit towards the Perfecting Serum (and I would pay the difference). I was shocked to find a complimentary Perfecting Serum sitting at my door! Thank you very much. It is so refreshing to find a company that stands behind their products and values their customers these days. I have enjoyed using Murad products for years and I will continue to do so! Thank you again for your help! Kristen BrownKristen Brown. Oklahoma City, CA

Grab bag gift

Maria DelTondo

I received my Murad order this week and was happily surprised at my grab bag items. I had never ordered a grab bag before. Thank you so much!!! It made my day. I was so excited that I called my sister in NY (who introduced me to Murad a few years back) and told her about it. She is going to place an order and order a grab bag too!!! What a great grab bag I got!!!! Thank you, Thank you, Thank you!!!!! Sincerely, Maria DelTondoMaria DelTondo. Laguna Hills, CA

I love Murad

Jean

I just want to say I love Murad. It is the best facial products that I have found. JeanJean. na, AR

Thank you very much

Anonymous

Thank you very much. You have a great product!!!! AnonymousAnonymous. na, IN

Absolutely love

Shirley W

Absolutely love your products, only wish I had found them years ago. Thank you for the great stuff.Shirley W. Tolland, CT

This is customer service

Mike and Stacey Gregory

This is customer service. Thank you sooo much for checking. I did receive my package yesterday. Your follow-up is much appreciated. Please forward my comments to your supervisor with my regards. Stacey StrawnMike and Stacey Gregory. na, CA

Thanks so much

Amy McIntyre

Murad is the best I am a customer for life!Amy McIntyre. Stow, OH

Customer Service

Rita B

Thank you. Customer service like this is what helps make MURAD and the quality of products even more appreciated. Kudos to you.Rita B. Clarkesville, GA

You got me convinced

Mike Benton

I called recently on recommendation from my wife. She keeps telling me how great Murad products are, but I kept thinking, what do I need them for? Skin care is for women, not me. But she kept bugging me so finally I called just to say I did. Well Martha you were quite informative not only about your products but about skin care in general. What finally convinced me was when you told me about how your nephews participated in a study and came out feeling better. I mean, here are these boys who are afraid of girly things and they thought Murad was great. What was I afraid of? I must be old fashioned. So anyway, I just want to let you know that you have changed my mind about these things and the next time the wife places an order, I may throw in a couple of items of my own. Keep up the good work Martha, Murad is lucky to have you.Mike Benton. Tucson, AZ

Thank you

Rocky Gilbert

It was a pleasure doing business with you today. I am one VERY satisfied customer. My perception was that you listened to my challenge and were able to find a solution that was not only fair but extremely customer friendly. I have used Murad products for the past two years and have recently begun using your online and telephone ordering services. Imagine that: a great product with great customer service!! Warmest Regards, Rocky GilbertRocky Gilbert. Philadelphia, PA

Wow!

Talia Nosrati

I recently purchased your product called "Energizing Pomegranate Lip Therapy SPF 15." My lips were totally cracked from the winter season. I applied this product a few times the day I purchased it and I'm happy to say I found it extremely helpful. So, I just wanted to comment and let you know that I am very satisfied with this product. Also, I see on the back of this product's box that Murad does not test on animals. I was comparing a bunch of different lip treatments and as soon as I read this part on your product, I grabbed it and forgot about the others. Thank you for not testing on animals. Other companies could definitely learn from Murad, in how you prove that a successful product can be accomplished without harming animals.Talia Nosrati. Los Angeles, CA

Emily

Tanya Yates

Dear Emily: I have to commend you on your excellent customer service skills. It is never this easy to return something and actually get a reply within 24 hours. I do appreciate you communicating with me so promptly:) I hope Murad appreciates you and values what you bring to the Name "MURAD" and to the company!!!! Respectfully, Tanya YatesTanya Yates. na, CA

I absolutely love MURAD!

Kendall Hines

I absolutely love MURAD! It has done so well on my face!! Thank you Kendall HinesKendall Hines. na, CA

Hi

Susan Johnson

I am delighted to write about my experiences with Murad, because the people on the other end of my e-mails have been so kind and helpful to me. I recently bought a bottle of the Night Reform Treatment and a tube of Resurgence Age-Balancing Night Cream. I e-mailed some questions about these, because the woman who sold me the Night Reform had been so confused (she told me it was part of the Vitolic line!). I wanted to make sure that these were o.k. to use together. I got an immediate, and extremely helpful, response from Sandra -- but because my questions had been sort of confusing, I wrote back again for more clarification. Again, she wrote back right away and cleared up all of my questions. I was so appreciative of that kind of response, that I called her to thank her. Also, I have been using Murad's eye complex for many years and think it is the greatest eye cream on the market. I am so impressed with all of you people at Murad! You take the time to help when customers like me write -- your answers are not form responses, but real, thoughtful answers. I have always liked Murad, but my experiences with all of you lately have told me that you really care about your customers -- if all companies operated like you do, I think all customer complaints would cease. I will be a Murad customer forever. Sincerely, Susan JohnsonSusan Johnson. na, CA

Just a quick note to say that Murad is a great line.

Andreanna

Good Morning: Just a quick note to say that Murad is a great line. I've used Murad for the last eight years, I had a break out and stopped using Murad about two years ago. I went to the Dermatologist and he had me wash my face with nothing but water, a big mistake for me. He then asked that I apply a topical antibiotic which did not help. After three months of breaking out consistently and seeing the dermatologist I went to my Esthetician and she began my series of facials using the Murad line. My skin has cleared up substantially. I continue to use Murad, I have referred my girlfriend who has a severe case of acne and her skin has begun to heal. Dr. Murad thanks for thinking of the ladies. AndreannaAndreanna. na, CA

Thanks again Leslie you guys ROCK!!!!

Tina A. Admire

I also want you to know that all of you at Murad have been a huge help. Everyone has superb customer service skills in my book! Thanks again Leslie you guys ROCK!!!! Tina A. Admire, Owner Revolution GirlzTina A. Admire. na, AL

compliments to your staff

Ann Mokgwatsane

Good afternoon I would just like to extend my sincere appreciation for the way in which Veronica Lomeli dealt with my query. It's not often that one comes across the level of service that she extended. I am based in South Africa and needed my order delivered to a friend who was only going to be in the US for 3 days. She made sure everything worked out perfectly and even went to far as to make sure delivery was done on time and kept me in the loop. She has been kind, sincere and warm in all her dealings with me. Please extend my gratitude to her. Not only are Murad products fabulous, so too are your staff. Kindest regards Ann M.Ann Mokgwatsane. NA, NE

I just wanted to let you

HAMIRAH MOBLEY

I just wanted to let you know how pleased I am with your products; they have changed the texture of my skin. I have less break-outs and attribute that to the committed usage of murad products. HAMIRAH M.HAMIRAH MOBLEY. na, AL

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Murad Acne Complex® (Squidoo), Acne Complex® (Myspace), Murad (aboutus.org). Shop Acne Complex for acne treatments.