1.888.99.MURAD (M-F 6AM—6PM PST; SAT 7AM—3:30PM PST). If you placed your order on www.acnecomplex.com or www.resurgence.com, please allow 24-48 hours for your order to download in our system. However, we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 60 days from the ship date (less shipping and handling charges).