Cancelling Auto Shipping Options

I cancelled my club membership. Why was I billed again?
If you have received a 60 day, full sized Acne Complex® Kit, your card is billed in 2 installments. Your first
installment would be charged at the time of shipment, $29.95 plus shipping of $8.95 ($38.90), and the remaining balance would be charged one month later ($29.95). If you received a 90 day, full sized Resurgence® Regimen, your card is billed in 3 installments. Your first installment would be charged at the time of shipment, $39.95 plus shipping of $8.95 ($48.90), and the remaining two installments will be charged the following months ($39.95).


Canceling Orders

To cancel an order you just placed on Murad.com, call us toll free during normal business hours:
1.888.99.MURAD (M-F 6AM—6PM PST; SAT 7AM—3:30PM PST). If you placed your order on www.acnecomplex.com or www.resurgence.com, please allow 24-48 hours for your order to download in our system. However, we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 60 days from the ship date (less shipping and handling charges).