Shipping and Returns / Shipments to APO or PO Box addresses |
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Most items may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions apply.
Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the Standard Shipping only. Expedited or Overnight service is not available.
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I just started to use the Murad Acne Complex ™ and my skin is breaking out even more, what do I do?
Whenever you begins using a new skin care line, your skin goes through what is called a "Purging Process". This occurs because the product is actively cleansing and bringing all the trapped oil & impurities to the surface of your skin, which can cause you to break out more. Your skin will also experience some sensitivity and tingling. Itchiness, burning and puffiness are not normal. We do recommend that when people experience this purging process that day continue to use the products, however we have included a modified regimen below so that the purging will be less severe for you. Please know that this process is different for everyone. We have spoken to some customers who do not experience purging and some have experienced purging up to 4 weeks. It was because of this process that we extended our money back guarantee for the Murad Acne Complex© to 60 days.
To ease purging, follow these steps:
In the morning:
Wash your face with a dime size amount of the Clarifying Cleanser. Rinse and pat dry. Apply a dime size amount of the Skin Perfecting Lotion (use more if your skin is dry). As for the Acne Spot Treatment, you may use that morning and night. Just apply that to each individual blemish, it is only a spot treatment. For the next two weeks use this very sparingly.
In the evening:
Wash your face with a dime size amount of the Clarifying Cleanser. Rinse and pat dry. Apply a dime size of the Exfoliating Acne Treatment Gel and leave on your skin. Wait a few seconds to dry. For the next two weeks, only apply this product during the evening so that your skin may become acclimated to it. Apply a dime size amount of the Skin Perfecting Lotion (use more if your skin is dry). No Acne Spot Treatment in the evening for 2 weeks.
Are you using the Pure Skin® Clarifying Supplement? These are fabulous supplements that have Vitamin A, Beta-Carotene and Zinc. The Pure Skin Clarifying Supplements work on the inside, and help optimize the steps you are taking to clear your skin topically. The Pure Skin Clarifying Supplement will help balance out your skin & step the blemishes from where they start ... on the inside. Plus, they are scientifically proven to reduce blemishes by up to 55% in just 6 weeks!
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This page was designed to be the quickest way to help you find answers. However, if you require further assistance, we'll be delighted to help: |
In observance of Independence Day Murad
Customer Care will be closed as of 12 noon
Thursday, July 3. We will resume normal business
hours Monday, July 7.
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Talk to a Customer Care Representative
Monday-Tuesday, 6am-6pm PST,
Wednesday-Friday, 6am-5pm PST,
1-888-996-8723.
Chat with us (LIVE)
(During business hours)
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