At Murad, we are committed to helping you achieve the beautiful skin you deserve. If for any reason you are not completely satisfied with our products, please first call our Customer Care Team at 1.800.33.MURAD (1.800.336.8723). They can help customize your kit so it better meets your needs. If a custom kit doesn’t make sense for you, a team member can help you return your product.
Whatever you choose to do, Murad stands behind its products with a 60-day money-back guarantee (from ship date) on all products purchased directly from Murad. This means if for any reason you are not completely satisfied, you can return the products back to Murad for a full refund of the purchase price, even if the bottles are empty (less shipping and handling).
How to Return Your Product:
1. Call Customer Care at 1.800.33.MURAD (1.800.336.8723) for a Return Merchandise Authorization number (RMA#). An RMA# is required in order to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (click here to Download ) and on the outside of your return package. Please include this packing slip inside your return package. We also recommend that you keep a copy for your records.
3. Please use the original packaging, if possible, and seal the package securely with tape. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package. We recommend that you insure the package when sending and retain the receipt. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items.
4. Send the package to the following address:
Murad DRTV Returns
Attn: Return Dept.
1340 W. Storm Parkway
Torrance, CA 90501
Please remember to include your return address in the top left corner.
5. Please allow 14 business days for Murad to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.
6. If you purchased Murad products at a store/spa/salon, please first contact that store directly to inquire about their return policy. If you have any difficulties, please contact us at firstname.lastname@example.org or 1.800.242.1103.