Murad Customer Care

	Our Skincare Specialists are available to help you with all of your skincare needs.
	Monday—Friday 6AM—6PM PST 1.888.996.8723	You will receive a reply within 1-2 business days. Email inquiry

How can I track my order?

What are your shipping costs & delivery schedule?

Do you ship internationally?

How do I return or exchange an item?

How do I cancel autoshipments?

How do I find a brand or product on your site?

Where can I find product information?

What do I do if I can’t remember my password?

Have a beauty question? Ask our team of experts.

I cancelled my club membership,
why was I billed again?

How to shop at Murad.com

How to shop online and use
the shopping cart

When will I receive my order?

Out of stock or backordered

Steps for redeeming a
promotion code

Payment options

Order processing

Pre-sell items

How can I get a Murad
catalog/samples?

Cancelling orders

Cancelling auto-ship orders

Want to change your
email address?

Forget your password?

Sales tax information

Shipments to Canada

International shipments

Shipments to APO/FPO and
PO Box addresses

Returns & exchanges

Acne Complex Kit
usage instructions

Frequently asked questions

Acne Complex® testimonials

Benefits of being a Healthy
Skin Club Member

Can I get a one-time
shipment?

Free shipping upgrade

Return policy

Payment plan with
Club Membership

Payment with check/
money order

Customizing auto-shipments

Changing your address

Canceling auto-ship

Returns

Frequently asked questions

General descripions of
common skin concerns

Frequently asked questions
about skincare

Benefits of becoming a registered
member of Murad.com

Finding ingredients and
usage instructions

Finding product information

Murad’s Privacy Policy

Questions about the
Murad Spa

How to purchase gift certificates
directions to the spa

How to locate a store or spa

International store locator

Take a personalized
skincare evaluation

The Murad Medical Practice

Salon Professional
education calendar

Skincare glossary

Unauthorized resellers

About Murad, Inc.

Articles by Dr. Murad

Murad in the news

Customer testimonials

Terms and conditions

Legal

This page was designed to be the quickest way to help you find answers.
However, if you require further assistance, we’ll be delighted to help:

If you have a question about an order you have already placed,
you can check your order online.

Press Inquiry?
Contact Murad PR

Link exchange requests?
Contact our webmaster

Still not satisfied?
Contact our COO

Customer Service: 1-888-686-8723