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Should you have any questions about
your new skin care regimen, or have any
other concerns or comments, our Skin care
Specialists are ready to assist you.
Personally trained by Dr. Murad, our
specialized staff includes a number of
licensed estheticians.
Frequently Asked Questions
Many of your questions can be answered
in our FAQ section on this page!
1-888-28-MURAD
Call us toll-free (weekdays, 6am-6pm PST)
Email Us
Send us an email by filling out our
customer care inquiry form.
We are dedicated to giving you our
very best.
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Murad Customer Care team in El Segundo, California (with Dr. Murad, bottom photo). |
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| 1. How do I use Murad Acne Complex®? |
In the morning:
• Cleanse with the Clarifying Cleanser and pat your face dry.
• Apply a dime-sized amount of the Exfoliating Acne Treatment Gel
(use once a day for the first two weeks).
• Apply Skin Perfecting Lotion.
• Apply a small amount of the Acne Spot Treatment directly onto any
individual blemishes. (This is a spot treatment only and should not
be used on the entire face.)
In the evening:
• Cleanse with the Clarifying Cleanser and pat your face dry.
• Apply a dime-sized amount of the Exfoliating Acne Treatment Gel
(use once a day for the first two weeks).
• Apply Skin Perfecting Lotion.
• Apply a small amount of the Acne Spot Treatment directly onto any
individual blemishes. (This is a spot treatment only and should not
be used on the entire face.)
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| 2. When will I start to see results with Murad |
| Generally you will start to see results after 4 weeks of use, however many people see results before then. |
3. I’ve started using Murad Acne Complex® and I’m
breaking out more. Why? |
| Whenever you begin using a new skincare line, your skin goes through what is called a purging process. This occurs because the product is actively cleansing and bringing all the trapped oil and impurities to the surface of your skin, which can cause you to break out more. We do recommend that when people experience this purging process, that they continue to use the products, as directed, everyday, twice a day to see results. |
| 4. Why am I getting more oily/dry? |
| These reactions might be a result of overuse of the products. If you are experiencing excessive dryness or oiliness, you should reduce the usage of the Murad Exfoliating Acne Treatment Gel to once per day or once every other day. Also, make sure that you are only using the Murad Acne Spot Treatment on affected areas and not rubbing it in all over your face. |
5. Do Murad Acne Complex® products
contain alcohol? |
| This regimen does not contain alcohol or benzoyl peroxide, which can cause severe dryness and irritation for some people. The regimen also does not have any oils that will clog pores. There are some essential oils that are botanical extracts, such as Lemon Peel Oil, Lime Oil, Tangerine Oil, and Apricot Kernel Oil. These provide excellent antioxidant benefits which help protect the skin from environmental damage but do not clog pores to cause breakouts. |
6. Can I wear make-up while using the Acne
Complex® Kit? |
| Yes. Murad Acne Complex® will not only help with your breakouts, but it will also allow your make-up to go on smoother. The Glycolic and Alpha Hydroxy Acids will help exfoliate the dead skin cells and even the skin’s texture.
We suggest that you check the make-up ingredient listings to avoid mineral and lanolin oils. These two ingredients are comedogenic and do not allow the skin to breath and can contribute to your acne.
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7. Is there a difference between adolescent acne
and adult acne? |
| Not really; its the same disease. In fact, an acne lesion on a teenage boy is the physiological duplicate of that on a premenstrual woman. And both are the result of overly active oil (sebaceous) glands triggered by androgen hormones.
The only real difference seems to be one of placement. In adolescents, acne is common on the forehead, nose, cheeks and chin. In women, the perioral area around the mouth, chin and jaw line get the worst. |
8. Do I need to use a moisturizer if I have oily,
acne-prone skin? |
| Absolutely. The most important thing to remember about moisturizer is that it is water not grease. And even oily skin needs water. In fact, when acne-prone skin gets too dehydrated, it may often produce even more oil in response. |
| 9. Do rich, greasy foods cause acne? |
| No, but overall proper nutrition is still an important tool for the health of your skin (to say nothing of the health of your body). Drink lots of water and eat plenty of fresh fruits, vegetables and nutrients rich in Vitamin A to help normalize the production of dead skin cells, a key factor in acne breakouts. |
| 10. Are red, inflamed breakouts always acne? |
| There are many chronic or temporary conditions whose symptoms resemble acne:
• Rosacea (acne rosacea)
• Eczema
• Perioral dermatitis
• Razor bumps (folliculitis or pseudofolliculitis).
While these may not involve all of the factors that cause real acne, what they do have in common is inflammation, which is characterized by swelling, redness, heat and pain.
Persistent conditions may require professional treatment. But the good news is that Murad Acne products can help here, for they address all the factors of acne and skin breakouts, by reducing cell build-up, excess oil and inflammation.
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11. Will Murad Acne products help the pimples on
my body? |
| Tip from customer Care: Breakouts on the body are most common where oil glands are most pervasive: on the back, chest, and shoulders. Murad’s Clarifying Body Spray is particularly helpful for treating hard to reach places.
Keeping these areas clean is important. Change your sheets and towels frequently. Wear natural fibers closest to your skin—the looser the better. If you perspire heavily, change your clothes more frequently (which may mean for men and boys, switching undershirts halfway through the day). Avoid using fragrance, cologne, perfume or astringents on inflamed areas.
Deep, cystic acne on the body, however, is something that must be treated by a dermatologist.
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12. Why do I have dark spots left over from
healed blemishes? |
| These are called hyperpigmentation, resulting from post-inflammatory response, and are caused by the inflammation that assaulted the skin. Discoloration can range from red to dark brown, depending on your skin tone, and can take weeks to fade.
As a blemish heals, excess pigment is generated in the area where the trauma occurred. These superficial pigmented scars will heal faster with the help of anti-inflammatory ingredients such as zinc, black cohosh, licorice and green tea contained in Murad Acne treatments. Products high in Vitamin C are also ideal to fade unwanted pigmentation.
Tip from customer Care: Diminish these post-acne marks with Murad’s patented Age Spot & Pigment Lightening Gel.
To prevent hyperpigmentation in the first place, use SPF 15 sun protection on exposed areas (or those covered only by sheer fabrics) and reapply throughout the day.
Tip from customer Care: Protect skin & minimize redness with Murad Oil-Free Sunblock SPF15 Sheer Tint.
For Murad products to help with pigmentation, call customer care at 1-888-28-murad or go to http://www.murad.com.
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